MTHS offers a unique workplace for its employees. It’s filled with friendly and creative staff members who work together to offer the public exciting and innovative ways to experience Montana’s history. The ideal candidate will be a positive representative of the Montana Historical Society to the public, be great at sales, and will embody the MTHS culture of excellence, teamwork, professionalism, and passion for the work that we do.

MTHS has an opening for a full-time Sales Associate. This position works as a member of the museum store team and is responsible for assisting customers throughout the shopping process.

Function: The Museum Store is one of six sections within the Administration Program of the Montana Historical Society. Under the direction of the Museum Store Manager, this is a customer service professional who helps customers find products and services and assists with daily store operations.

Other: The Sales Associate will work a standard 40-hour a week flexible schedule, Monday through Friday, and some evening and weekend hours as needed during peak shopping times. Upon opening of the new Montana Heritage Center in November 2025, the work schedule will be flexible to include weekend and some evening hours. Come join us at the MTHS where we work together to share Montana’s stories and inspire exploration!

Responsibilities include:

• Respond to customers' questions about merchandise, such as promotions, policies regarding payment and exchanges, and merchandise selection. 
• Take inventory or examine merchandise to identify items to be reordered or replenished. 
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. 
• Open and close cash registers, performing tasks such as counting money, balancing cash drawers, making deposits, and reconciling payments with sales. 
• Receive and process payment for sales, exchanges, and returns. 
• Prepare sales slips, sales contracts, return slips, and other documents related to sales and merchandise. 
• Assist customers by resolving complaints. 
• Prevent or handle security risks and thefts. 
• Process online orders from the Store’s website and phone orders from its catalog. 
• Provide customer service to the public selling books and merchandise with a professional and courteous attitude. As team members who engage with the public, store personnel are expected to contribute to the welcoming and accommodating atmosphere the museum fosters for its guests. 
• Create and update merchandise displays and ensure the Store is well organized. 
• Work in the MTHS customer database and ensure membership discounts are properly applied to MTHS subscriber purchases in the Store. 
• Be knowledgeable about Montana and the Historical Society’s history and share this knowledge with museum guests.

Skills: 

• Experience with cash handling. 
• Effective time management and organizing skills. 
• Attention to detail. 
• Excellent oral and written communication skills. 
• Possess a team-oriented attitude and enjoy working with fellow store staff. 
• Phone skills and basic computer skills. 

Knowledge:

• Knowledge of Point of Sales systems. 

Abilities:

• Ability to lift 30 pounds. 
• Ability to stand for long periods of time. 
• Ability to work in a customer database. 
• Ability to interact well with museum visitors and experience in customer service. 

Education and Experience:

• High School diploma or equivalency 
• Other combinations of education and experience may be substituted 

The following items must be submitted to be considered for this position (be sure to mark each attachment as relevant):

• Cover Letter 
• Resume 
• State of Montana Application